Effective Date: April 1, 2025

1. Introduction

Serene Consulting (“we,” “our,” or “us”) is committed to protecting the privacy of our website visitors, clients, and users (“you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our training, coaching, and workplace wellbeing consultation services, which are delivered through a trauma-informed lens.

By accessing our website or using our services, you agree to the collection and use of your information in accordance with this policy.

2. Information We Collect

a. Personal Information You Provide

We may collect personally identifiable information (“Personal Information”) that you voluntarily provide when you:

• Fill out a contact form or inquiry.

• Register for training sessions, workshops, or events.

• Request information or consultations.

• Subscribe to our newsletters or other communications.

This may include your:

• Full name

• Email address

• Phone number

• Organization/Company name

• Role or job title

• Service interests and inquiry details

  b. Automatically Collected Information

When you visit our website, we may automatically collect certain information, such as:

• IP address

• Browser type and version

• Device information

• Pages visited and links clicked

• Cookies and other tracking technologies (see Section 5)

3. How We Use Your Information

We use the collected information for various purposes, including to:

• Provide and maintain our services.

• Respond to your inquiries and provide customer support.

• Process registrations and manage event participation.

• Personalize and improve your experience on our website.

• Send periodic emails with updates, promotions, or other information.

• Analyze website usage to enhance our service offerings.

• Comply with legal obligations and enforce our policies.

4. Disclosure of Your Information

We may share your Personal Information with third parties in the following circumstances:

• Service Providers: We engage trusted third-party vendors to assist with website hosting, data analysis, email delivery, and other functions. These providers are contractually obligated to safeguard your data.

• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or use of your Personal Information.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies allow us to:

• Recognize you when you return to our site.

• Analyze trends and gather aggregate information about website traffic.

• Provide personalized content and targeted communications.

You can manage or disable cookies through your browser settings; however, doing so may affect the functionality of our website.

6. Data Security

We implement reasonable security measures to protect your Personal Information from unauthorized access, disclosure, alteration, or destruction. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure.

7. Data Retention

We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. When your information is no longer needed, we will take reasonable steps to delete or anonymize it.

8. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your Personal Information, such as:

• The right to access and request a copy of your data.

• The right to correct or update inaccurate or incomplete information.

• The right to request deletion of your data.

• The right to restrict or object to certain processing of your data.

To exercise any of these rights, please contact us using the contact details provided below.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or the content of these sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Serene Consulting
3900 J Street, Phila, PA 19124
Email: info@sereneconsultingllc.com